We do not accept any unauthorized returns. Just as with any “special order”: “all sales are final”. This statement is meant to protect us from the very few, but harmful individuals who occasionally try to abuse the system and get free transfers/restorations from us. If a problem is detected please let us know. We will look into the problem and if we find that we have made a mistake we will be very embarrassed, apologize profusely and immediately fix any mistake we have made at no cost to the client. Our determination of “what is a mistake” is final (this is also meant to protect us from the same). If a recording is sent back to us with a perceived problem for us to fix, but after analyzing the problem we do not find that we made a mistake, we will charge a “Setup Fee” plus return shipping. Since “all sales are final” and since we always fix our mistakes there should be no credit card disputes. Unfortunately we live in a litigious society. Some individuals attempt to get free work out of us by working the credit card as a tool for getting free services. We conduct our business in a fair, competent and professional matter. Because of that we have NEVER lost a dispute yet. Credit Card disputes introduced in spite of our terms and conditions will incur a non-disputable $60 fee per dispute dismissed by the credit card company (and ruled in our favor). This $60 fee will be charged when the credit card company rules in our favor, and is non-disputable. If the matter is escalated and requires arbitration, arbitration ruled in our favor by the Credit Card company will incur a $400 non-disputable fee per incident. This $400 fee will be charged when arbitration is ruled in our favor or when arbitration was requested, but subsequently forfeited by customer, and is non-disputable.
Can I send back the transfers for a refund?
"Superb is the only word that I can think of to describe the CD's you sent me from LP's I had sent to you for transfer. The sound is crystal clear and is so much more than what I had expected. Whatever your secrets are to making the music even more beautiful than what I had remembered, keep on doing it. You may be absolutely rest assured that I will be sending you more of my treasured LP's for transfer to CD's. It's been said that the best possible advertisement of a product or service is by word of mouth. You can bet that I will be doing a great deal of verbal advertising for you. Sincerely,"