We do not accept any unauthorized returns. Just as with any “special order”: “all sales are final”. This statement is meant to protect us from the very few, but harmful individuals who occasionally try to abuse the system and get free transfers/restorations from us. If a problem is detected please let us know. We will look into the problem and if we find that we have made a mistake we will be very embarrassed, apologize profusely and immediately fix any mistake we have made at no cost to the client. Our determination of “what is a mistake” is final (this is also meant to protect us from the same). If a recording is sent back to us with a perceived problem for us to fix, but after analyzing the problem we do not find that we made a mistake, we will charge a “Setup Fee” plus return shipping. Since “all sales are final” and since we always fix our mistakes there should be no credit card disputes. Unfortunately we live in a litigious society. Some individuals attempt to get free work out of us by working the credit card as a tool for getting free services. We conduct our business in a fair, competent and professional matter. Because of that we have NEVER lost a dispute yet. Credit Card disputes introduced in spite of our terms and conditions will incur a non-disputable $60 fee per dispute dismissed by the credit card company (and ruled in our favor). This $60 fee will be charged when the credit card company rules in our favor, and is non-disputable. If the matter is escalated and requires arbitration, arbitration ruled in our favor by the Credit Card company will incur a $400 non-disputable fee per incident. This $400 fee will be charged when arbitration is ruled in our favor or when arbitration was requested, but subsequently forfeited by customer, and is non-disputable.
Can I send back the transfers for a refund?
"I must say I am very impressed in how this CD turned out. I was very impressed with how you managed to get the one record with the crack to sound so good. There was no skip that I detected on the CD, even though you mention in a previous e-mail that the cracked record skipped in place on the B side for the first few grooves. Obviously, you and your team worked around it. The pop from the crack is detectable, but the music tracked correctly. It all sounds great! "