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"Hi. I received the cd on Friday, the 7 of Sept. It was postmarked the 29 of Aug. This is a standard time one wuld expect something to get to here from the States, since labour day was sandwiched in the shipping time. The package was not opened by customs and not inspected, and I was not assessed any duty or inspection (handling) charge, which ..."

Do I need an order number to be able to use the Order Tracking System?

You do not need a number. When you place your order please make sure to select the option to “create an account” (if you select not to create an account you will not be able to use our Order Tracking System). Starting at the TRACK YOUR ORDER link (visible on every page of the site), enter your user name and password. You will be presented with a list of all your orders. Select the pending order and track it.