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"Cristian, I am writing to you to let you know how I feel about your service to me. You have my permission to use my statement however you choose. I didnt know how happy I would be with your service untill all was said and done. First of all I was hesitant about sending my album from NH to Fla. I purchased my album in 1975, that was the ONLY ..."

I didn’t know that my tape was of such poor quality. Why did you transfer it?

Determining the suitability of a tape to be transferred to DVD is the responsibility of the client. It is a subjective judgment we are not equipped to make. If we receive a tape for conversion, we will convert it. The only way we will not convert it is for technical reasons (such as wrong format, tape does not play, etc.).