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"Just received my CD -- made from 40 year old reel to reel tapes of my family and I'm so pleased with the results. Sadly it's so rare these days to get a superlative product and excellent service, but you came through on both counts. And just in time for Father's Day to boot. I look forward to ordering from you again."

I know you received my order today but it doesn’t show up in the Order Tracking System. Why?

The check-in phase is very important (we must log-in every item of every package) and very laborious. There may be a few hours delay between the time when we receive a package and the time when the Order Tracking System is updated. A package received late in the day may not post until the next day. Some days we get more orders at the same time than we can thoroughly check-in in one day. We Admin Process the orders in the order in which we received them. As soon as your package can be thoroughly inventoried it will be entered in the Order Tracking System.