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"I would like to thank you for the superb work for the 16" Transcription. We are especially thankful for the faster turnaround time you provided, which was above and beyond the fastest selected option that we chose. Our 92 year old cousin was able to hear it before her serious decline. Also, I wanted to let you know that the History Center in ..."

I know you received my order today but it doesn’t show up in the Order Tracking System. Why?

The check-in phase is very important (we must log-in every item of every package) and very laborious. There may be a few hours delay between the time when we receive a package and the time when the Order Tracking System is updated. A package received late in the day may not post until the next day. Some days we get more orders at the same time than we can thoroughly check-in in one day. We Admin Process the orders in the order in which we received them. As soon as your package can be thoroughly inventoried it will be entered in the Order Tracking System.