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"I would like to thank you for the superb work for the 16" Transcription. We are especially thankful for the faster turnaround time you provided, which was above and beyond the fastest selected option that we chose. Our 92 year old cousin was able to hear it before her serious decline. Also, I wanted to let you know that the History Center in ..."

I sent a cassette with 32 poems. Can you separate the poems into tracks?

It depends on how the recording was made and engineered. If there are clear and “minimum unambiguous pauses” between poems, we will be happy to cut into tracks. However, if the recording contains multiple pauses, some for emphasis, some starting new poems, and the pauses are “ambiguous“, or if the reader segues from one poem into another, rather than cut into incorrect tracks, as per our standard, we will cut into one cut per side as the pauses do not meet our standard.