In reference to the DVD transfers I received from you, I want to back them up, but they don’t transfer as one file; rather, there are multiple files for one DVD. What to do?

Copying Video DVDs is not a simple task and can not be accomplished like copying other files on the computer. There is not one file that makes up a DVD. The Video DVD structure is a made up of several folders and files. That is how Video DVDs are created. This is a complicated technical issue and most casual computer users fail when trying to make DVD copies. That’s why we suggest ordering additional copies from us at the time the initial transfer order is placed. As described on our web site, we are not able to provide technical suppoprt, warranties or assistance for further duplicating the DVDs we produce.