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"I have just listened to the CD that you made from the at least 44 year old 33 1/3rd rpm album I sent you. The record was of lousy quality to begin with. It had been a private label recording -- a vanity record -- recorded by a group of local Dixieland musicians in the late '60s. I was never able to play it or enjoy it because it had such a ..."

My order has not moved from Studio Processing in the last 14 days. Is there a problem?

Even though it appears that an order doesn’t move in the “Studio Processing” phase, it doesn’t mean that no work is being done on your order.
It doesn’t mean that there is a problem with your order, either.
In fact, it is in the best interest of your recording NOT to be rushed through the “Studio Processing” phase.

    • “Studio Processing” is where most of the work takes place. Here is what happens to your recording in the “Studio Processing” phase:
      • Your recording, now digitally recorded onto a computer, is analyzed by an experienced sound engineer. Since this critical phase of the restoration process requires a great deal of experience, it is at this time performed by Cristian Coban, Ph.D. On an average day Dr. Coban listens to and makes restoration decisions for dozens of recordings. The recordings are queued up and listened to in the order in which they were received. Typically a recording will be in the listening queue for several days. Each recording is restored individually, considering many factors, such as the physical condition of the record, the sound of the record, the type of material that is recorded, and many other elements.
      • Your recording is then processed by powerful computers. Even with powerful computers the software is so complex that processing takes longer than the actual recording. All recordings are queued up for computer time in the order in which they have arrived at the computing stations.
      • After computer processing, your restored recording is inspected by a sound engineer. He/she listens for how effective the restoration process has been. If the restoration process has been ineffective or unsatisfactory your recording is returned to the sound engineer for another restoration, using a different approach. Sometimes this process is repeated 2-3-4-5 times.
      • While your recording is processed by computers the CD label is printed and the cover art is scanned (if you ordered the CD cover).
      • When your recording finally passes inspection, it must be mastered for CD. Recordings are queued up and processed in the order in which they arrive at the mastering stations. This process is done entirely “by hand” by a highly qualified audio technician. It involves deciding where each track should begin and end. A typical workday involves listening to hundreds of tracks and editing many of these by hand.
      • The CD master of your recording then goes on to the CD-R recording stations. Again, recordings are queued up and made into CD’s in the order in which they arrive at the CD recording stations. Your CD is created and labeled. If your order includes a color CD cover, the color cover is added to the jewel-case.
      • Now your CD goes in for the final quality check. If something doesn’t sound right on your CD, the job is routed back to where the problem originated. We DO NOT compromise quality, so if the CD has a sound problem the job will be returned to the beginning of the “Studio Processing” cycle.
      • If your CD passes inspection, it is ready for the next phase, “Prepare to Ship”.
    • All this is happening while you see that your recording has not moved at all from Studio Processing.

Please consider this: CVC Productions does not get paid on your order until after the “Studio Processing” phase is finished. We would rather have money in the bank than hundreds of pending orders in “Studio Processing”, but quality work takes time. We are willing to work hard to put out a quality product. We hope you now understand why it is in the best interest of your recording NOT to be rushed through the “Studio Processing” phase.