Records submitted for transfer to CD have many possible faults, including skips. Most records have multiple faults (such as thousands or millions of clicks, crackles and pops, plus hiss and hum, skips or repeats). The fact that a submitted record has a fault is the norm in our business. We do not cause these faults, on the contrary, we try to minimize their effects. The fact that a recording “has a skip in it” is not that surprising to us. If we detect the skip, we will try our best to minimize its impact. There are cases of skips that can not be improved (the needle jumps over material) or skips that we do not detect. The CDs are produced based on our best effort. If your quest for perfection is such that you prefer NOT to have a CD transfer if your original recording has faults (such as a skip), please DO NOT SUBMIT your recording for transfer. We will not be able to abort production (and waive our charges) for recordings that exhibit faults.
"When I heard my new CD, based on an old recording by Enrico Caruso, I was very pleasantly surprised, to say the least. The awesome beauty of the legendary tenor's voice sparkled with clarity, sweetness and intensity. I am very grateful for the high quality of your service."