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"My second Betamax-to-DVD order arrived at my office about ten days ago, and I've finally had a chance to look at everything. Again, a fine job. Thanks! What a joy it is to see our 25-year-old Betamax videos on DVD, where they should be safe for another generation. Thanks for the great work!"

The surface of my home-made-record has many small cracks (or other defects). Is this something you could restore?

It is not possible to estimate if a record will play based on a description, a picture, or even holding the record in our hands. The only way to know if the needle will track is by playing it.
There are many records that look really bad but we are able to make them play. Other records look good but have hidden defects that make them non-playable or barely-playable.
Of course, records that look completely shot (such as warped, cracked, peeling, etc.) are probably shot.
If the record does not appear completely shot, we suggest placing an order and sending the record(s) over.
If we determine after attempting playback that the record is shot, we charge a “Recording Fee” plus return postage and return record unprocessed.
If the record somewhat plays (with difficulty), we charge a “Recording Fee” (possibly a “Restoration Unit” if more restoration work than average is needed), and process as is.
If the record plays without difficulty, we process at regular charge.