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"Wow! Very impressed with my first experience with your company. I had purchased a Laserdisc from eBay of the legendary harpsichordist Scott Ross, then considered a few businesses that do conversion. Yours was the only one not to say 'sorry, pal, we don't do PAL' (in fact, I found your website saying you welcome both NTSC and PAL Laserdiscs). ..."

What happens if the “tracking” goes out of adjustment on my video tape?

We set the tracking adjustment in such a way that MOST of the tape will track correctly. It is possible that parts of the transfer will show tracking problems, if the recording deck mistracked parts of the recording. There is nothing we can do to fix this condition.