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"You recently transferred a very sentimental 8-track recording that my family and I recorded in 1978 to CD and I wanted to thank you for a job well done. I am very happy with the quality and it was nice to do business with a company that was professional. It's rare to find good customer service anymore. Thanks again."

What happens if there are drop-outs on the tape?

This depends on the quality of the video tape submitted, how many times it was played and how it was stored. Poor quality tapes, excessively played tapes and poorly stored tapes are certain to have dropouts. If the master tape has drop-outs, the drop-outs will be transferred to DVD. There is nothing we can do to fix this condition.