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"I just want to tell you how pleased I am about the work you did for me recently. You took an old 3 inch reel with the voice of my mother-in-law who has been deceased thirty-three years and converted it to a CD. That old tape was found in our basement, stored there for twenty years. I asked you to convert it in time for Christmas, which you did. ..."

What happens if there are drop-outs on the tape?

This depends on the quality of the video tape submitted, how many times it was played and how it was stored. Poor quality tapes, excessively played tapes and poorly stored tapes are certain to have dropouts. If the master tape has drop-outs, the drop-outs will be transferred to DVD. There is nothing we can do to fix this condition.