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"I just wanted to say thank you for the work you recently did for me. I was actually doing this to help some old friends that don't have access to the web or really know how to go about finding these things out. You took an old home made 78 that was a recoding of his uncle from the late 40's. When I played it for them they were in tears since ..."

What happens if there are drop-outs on the tape?

This depends on the quality of the video tape submitted, how many times it was played and how it was stored. Poor quality tapes, excessively played tapes and poorly stored tapes are certain to have dropouts. If the master tape has drop-outs, the drop-outs will be transferred to DVD. There is nothing we can do to fix this condition.