We have many redundant levels of checks throughout all processing phases to make sure that 100% of what leaves our studio was processed 100% correctly, in accordance with our published criteria. The possibility of “human” or “machine” error is there, but it is EXTREMELY unlikely that a CD or DVD we shipped contains a processing error. We receive an extremely small number of “not happy” inquiries. Most (if not all) of these inquiries turn out to be not a mistake on our part, but a misunderstanding on the part of the client, which is quickly and professionally cleared out. Should a client feel “not happy”, we welcome an email of inquiry. We take such inquiries VERY seriously, check to see if we made a mistake and promptly respond. Unfortunately, our society is increasingly populated by rude or power hungry individuals, who forgot what their parents and teachers taught them. Their “not happy’ inquiries are rude, vile and permeated with threats. Nobody working at our company has signed on to being verbally abused, insulted or threatened by people with no breeding. Our policy for dealing with such abuse is “zero tolerance” for abusive or threatening language or behavior. We will send one polite email reply, review the facts and address the issue. We will invite any further contact to be conducted in a civilized manner. Should the abuse continue, we will stop any further support or contact and refer such individuals to appropriate professional, legal or law enforcement authorities. This is a condition of the sale and of after-sale support. Persons not agreeing to this policy are asked to please NOT order from us. This includes those who have a notion that they may place an order with us and can subsequently “enhance” their order or “not pay” for our work though various forms of abuse or intimidation.
"Just received my order for the restored Record-Gram recording that my husband made in 1951 while he was stationed in the Marine Corps at Camp Pendleton, CA before being shipped out to Korea. He sent the recording back to his family in Hawaii and it was not in the best of shape when we retrieved it in the 1980's. After several years, I checked ..."