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"I would like to thank you for the superb work for the 16" Transcription. We are especially thankful for the faster turnaround time you provided, which was above and beyond the fastest selected option that we chose. Our 92 year old cousin was able to hear it before her serious decline. Also, I wanted to let you know that the History Center in ..."

What if I had a recording that was not very distinct. Could you clean it up and capture some of the words/sounds?

The degree to which such recording can be cleaned up “and capture some of the words/sounds” can not be predicted, based on a generic description. It all depends on how much information is actually recorded. If the audio information is simply NOT there, no matter how many filters are applied, the end result will not be much better than the starting point. On the other hand, if the audio information is there, but is is “masked” by a continuous noise (or sound), reducing the masking noise may improve intelligibility. Only by working on the recording, and trying “this and that”, “and a bit more of this and that” we can see what happens.