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What If I send you a tape and it turns out it is a blank tape (or wire recording)?

Please only send tapes and wire recordings that are not blank, in formats we support and in working condition. If we set up to transfer a video or audio tape or wire recording and it turns out the tape (or wire) is blank or in the wrong format or damaged or unsuited for processing, we will stop processing and not produce a DVD or CD. Instead, we will charge a “Setup Fee” plus return shipping and return the tape (or wire) unprocessed. For multiple tapes (or wire recordings) that are blank or unsuited for processing, we charge a “Setup Fee” per tape (or wire).