Please only send tapes and wire recordings that are not blank, in formats we support and in working condition. If we set up to transfer a video or audio tape or wire recording and it turns out the tape (or wire) is blank or in the wrong format or damaged or unsuited for processing, we will stop processing and not produce a DVD or CD. Instead, we will charge a “Setup Fee” plus return shipping and return the tape (or wire) unprocessed. For multiple tapes (or wire recordings) that are blank or unsuited for processing, we charge a “Setup Fee” per tape (or wire).
"The CDs and cassette tapes I ordered arrived yesterday. Thank you! I was amazed at the clarity you were able to produce from a 36-year-old reel-to-reel tape. Again, thanks! I think my grandmother, father, and uncles will be very happy to be able to listen, once again, to the tribute to my grandfather from so long ago. God bless."