Sorry, but we can not issue refunds if your DVD player does not read our DVD-Rs. Every single DVD we produce is quality tested in our studios before it is shipped. We know with 100% certainty that all DVDs we ship are playable on average (and reasonably maintained) equipment. There are only two reasons for a DVD we produced not to play correctly: 1) DVD playback equipment is not functioning properly, or 2) DVD playback equipment was manufactured prior to year 2001. All 2002 (and after) models are engineered to play DVD-Rs. Please note that playing DVDs on computers (using “software players”) can only be as good as the software AND the computer used.
"I want to thank you for the job you did converting my LP to CD and MP3 formats. Thanks to your efforts, the sound is even better than what I remember. I may have other LPs that I may want to convert. Whenever I find the albums, I will be sure to send them your way. I think you guys do a good job communicating with your customers so that ..."