Sorry, but we can not issue refunds if your DVD player does not read our DVD-Rs. Every single DVD we produce is quality tested in our studios before it is shipped. We know with 100% certainty that all DVDs we ship are playable on average (and reasonably maintained) equipment. There are only two reasons for a DVD we produced not to play correctly: 1) DVD playback equipment is not functioning properly, or 2) DVD playback equipment was manufactured prior to year 2001. All 2002 (and after) models are engineered to play DVD-Rs. Please note that playing DVDs on computers (using “software players”) can only be as good as the software AND the computer used.
"My DVD copy of the movie "The Wrong Box" arrived two days ago, and it looks great. This is the second laserdisc transfer you've done for me, and I'm very pleased with the service overall. Thank you!"