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"I want to thank you for the job you did converting my LP to CD and MP3 formats. Thanks to your efforts, the sound is even better than what I remember. I may have other LPs that I may want to convert. Whenever I find the albums, I will be sure to send them your way. I think you guys do a good job communicating with your customers so that ..."

Your DVD does not play on my DVD player. Can I get a refund?

Sorry, but we can not issue refunds if your DVD player does not read our DVD-Rs. Every single DVD we produce is quality tested in our studios before it is shipped. We know with 100% certainty that all DVDs we ship are playable on average (and reasonably maintained) equipment. There are only two reasons for a DVD we produced not to play correctly: 1) DVD playback equipment is not functioning properly, or 2) DVD playback equipment was manufactured prior to year 2001. All 2002 (and after) models are engineered to play DVD-Rs. Please note that playing DVDs on computers (using “software players”) can only be as good as the software AND the computer used.