We keep all the production files on our computers for 60 days after ship date. On day 61 the files are deleted. Jobs that are 61 days or older from ship date must be re-submitted as a new project.
"Thanks for the great job you did transferring my family's reel-to-reel tape from 37 years ago! The audio quality was excellent. I've just sent our other 4 tapes to be similarly transferred."