Sorry, but we can not issue refunds if your DVD player does not read our DVD-Rs. Every single DVD we produce is quality tested in our studios before it is shipped. We know with 100% certainty that all DVDs we ship are playable on average (and reasonably maintained) equipment. There are only two reasons for a DVD we produced not to play correctly: 1) DVD playback equipment is not functioning properly, or 2) DVD playback equipment was manufactured prior to year 2001. All 2002 (and after) models are engineered to play DVD-Rs. Please note that playing DVDs on computers (using “software players”) can only be as good as the software AND the computer used.